Comments on: Sure

By: Ville

Ville — Tue, 13 Jun 2006 04:24:34 +0000

Yes indeed. These days I endow all customer mails with an additional line, something on the lines of “thank you for contacting us”. It’s what they’re expecting, even if the real answer is a simple “sure”.

By: Eric Fortier

Eric Fortier — Mon, 12 Jun 2006 16:25:54 +0000

It all depends on the context of the conversation that takes place, of course. I would much rather have people be as verbose as possible while talking about the design of a map in a game or while having an important programming discussion and a much more concise dialogue with someone talking about the weather ;)

I worked with too many people that would use a one liner where a fuller answer was warranted. Or what about emailing a co-worker with information that you know requires more clarifications but get a “No prob” reply!

By: Juuso Hietalahti

Juuso Hietalahti — Mon, 12 Jun 2006 16:23:54 +0000

@Ville: Auch… which part of this you missed: ;)

But – once again – that doesn’t mean one should always answer briefly. There’s room for not so official talk, and sometimes short answers might offend someone.

By: Ville

Ville — Mon, 12 Jun 2006 15:47:59 +0000

I agree with being terse and to the point.

Once I got a support request, a few pages worth of texts with a simple answer in the end. Something on the lines of: Bla bla bla bla, , will you fix this bug?
My answer was simply: Yes.
Guess whether I got an angry mail back, again some two pages long. Gladly that one wasn’t a paying customer. :)

By: Juuso Hietalahti

Juuso Hietalahti — Mon, 12 Jun 2006 14:31:45 +0000

@moi: I didn’t give you the exact details. I asked him whether he would be interested and then explained that the interview would be conducted via emails and put online within weeks. For this specific occasion reply “Sure” fit very well.

And… there is an google ad before the response box, that’s why it might look bit odd (another reason why one shouldn’t use ad blocks ;) I’m currently testing different ad positions to see which one work best.

By: moi

moi — Mon, 12 Jun 2006 14:08:39 +0000

OTOH a more detailed answer could have been more to the point with schedule detail, points he would like to talk in the interview, etc,etc… I for one would feel a bit unsettled by a one word answer.
Anyway, why is the comment line (“post comment – send”) separated from the main article body by a google adword block? Wouldn’t it be better if the ad block was after?