Lord of The Rings: Battle for Middle Earth (BFME) is one of the games I enjoy playing (I play using name “cogitogamer” in case you are interest). It’s been long time since the version 1.02 update was released – even though it was announced to come much sooner. There have been lots of rumours, delays, excuses, explanations – but finally it seems that the update is coming.
EA did make a mistake by announcing the patch much earlier than they should have done. It’s always a bad thing to promise something that you can’t keep. But, I also think they did a great job by informing the community. I find it admirable that a big corporation like EA – and especially the game producer of BFME – can find time to actually make communicate with the players so directly – and listen to them.
Lo and behold, a miracle is arising and I tempt you not. Patch 1.03 is officially in LT, which stands for “Language Translation” for our international territories. This basically means the 150+ tool tip changes, among other changes, need to be translated to 11 different languages so everyone around the world can understand and enjoy the patch. We just went in today.
As i’ve said, we have been working on this patch non-stop for the past month in between finaling BFME 2. The unfortunate consequence of this timing, as has been the case all along is the amount of resources we we have physically been able to dedicate to the patch within QA. There are protocols the patch must go thru that we have no choice but to follow, such as the LT phase.
So what next?
Well, according to plan, we are aiming for LT approval by the end of this week, and then from there we go in to the final stages of CQC and ECG who give us the final sign off. Once they approve, we put the patch live. Once that happens, I am going to reset the GameSpy ladders and get everyone back on a fresh clean slate.
Once the patch is live, I am going to work with GameSpy to further anihiliate cheaters. We can get the community off to a fresh start.
So, I do not have a release date for the patch, but the good news is, we are in the finaling stages. I will let you know as soon as we enter CQC. From there, we can start to asses a release day.
I would also like to apologize for the process this patch has been thru and the unintentional neglect you have felt. It’s hard for you to see from the inside what we go thru here, but I fully understand that we can’t expect you to. In the future, I am going to work hard to ensure this doesn’t happen again in the same nature. Patch support is as vital to you as it is to me, and when it’s not delivered, I loose my own credibility as a community manger to help build the community, and it makes it extremely tough to build upon other ideals.
That’s your update for today.
Their game producer approached this problem in the following way:
– First he informs what’s happening (the patch is in LT)
– Then he tells what they are going to do (clean the ranks, handle cheaters)
– Gives a brief explanation about the delay (protocols, BFME2)
– Explains that there is no release day yet but it’s coming – and that they will keep community informed
– Apologizes the delay
The only (tiny) problem I see here is the “explanation” I think they should own the problem, not blame the “process”. Hiding behind a process, techonology, rules, corporation or anything will do more bad than good. If there has been release date announcements (or even rumours from players) earlier – then they should have said clearly what’s going on. Anyway – I appreciate the way their game producer participates and builds the community. That is something you don’t see happening too often. Thumbs up.